Dr. Kate Payne
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We are actively growing our physician team in order to accept new patients. You can join our waitlist today and we will contact you when one of our doctor’s has an opening.
All appointments need to be booked via our website or through our phone app.
In the rare case of emergency you can contact our office and our reception staff will make a decision on how best to proceed with the issue; either referring you to emergency care, booking a same day appointment or asking you to rebook online.
Please do the following as you arrive for your appointment:
Note: If you develop a cough, fever, flu-like symptoms, diarrhoea, shortness of breath , difficulty breathing, sore throat, sneezing, runny nose, loss of taste or loss of smell please at any time prior to your appointment do not come to our office and instead call us to reschedule for an online appointment.
Please do the following to prepare for your online / phone appointment:
Note: We have a 24 hour cancellation policy. Our no show policy or late cancellation under 24 hours policy is $40 per 10 min time reserved. If you miss your call the doctor will try calling you again. If you miss the second call you will be charged $40 for the missed appointment and you will need to reschedule.
Below is a list of the most common uninsured services. You will be asked to pay for uninsured services prior to receiving them according to the following fee schedule recommended by the B.C. Medical Association:
Please note that in order to get your prescription renewed you will need to book a phone or video consult with your doctor. After speaking to your doctor, it may take up to 24 hours for your prescription to be faxed to your pharmacy. Your patience is greatly appreciated.
Annual check-ups are not covered by MSP unless it is medically necessary. Reception has a fee guide that we follow (based closely on the Doctors of BC recommendations) for this and other uninsured services.
Although a lot of valuable preventive health can be delivered during an ‘annual check up’, this is in fact not covered by MSP. Until these items become covered doctors must bill privately for them. We will provide you with a receipt for you to submit to your extended health insurance company for possible reimbursement.
No-shows are an unfortunate, wasteful use of valuable physician time affecting wait times for everyone. In order to stop this from becoming a regular occurrence there is a No-show fee of $40 per 10 minutes of booked time (i.e., a complete physical is booked 20 min and so the no show fee is $80).
A ‘no-show’ will be considered any appointment cancelled with less than 24 hours notice or if a patient arrives late. We will take into account extenuating circumstances such as a sudden death in the family or a medical condition that required you to go the emergency room.
New regular appointments will only be made if the account is settled.
If your appointment is delayed we appreciate your patience.
We make every effort to be on time. We take this seriously. If we are late it could be because every patient took a little longer than usual or sometimes a patient’s medical problem requires considerable medical attention. We never know what problem the next patient will have but we will always take the necessary time to manage the problem in a thorough manner.
For continuity of care it’s always a good idea to have your medical files transferred from your previous clinic. Typically the office that is sending the documents will bill you a fee for this service (inquire with them about their rate).