“My greatest joy as a family doctor is establishing trust and fluid communication with my patients…

…Great relationships are the key to providing comprehensive care”. Dr. Kate Payne, Medical Director, Symphony Health

Placing you at the centre of your healthcare.

Taking the time to hear your perspective and communicate well.

Dr. Kate Payne

Medical Director


Placing you at the centre of your healthcare.

Taking the time to hear your perspective and communicate well.

Our patient portal helps you become a key partner in your healthcare.

Join Symphony’s Patient Portal

Access your doctor online

  • Book appointments
  • Select access to your medical records
  • One way messages from your doctor
  • Pre-appointment reminders and information gathering

Access your patient portal in 3 easy steps

  1. Register as a new patient with Symphony Health
  2. Download the patient portal app for your phone
  3. Login using your PHN number

Become a Patient

We are actively growing our physician team in order to accept new patients. You can join our waitlist today and we will contact you when one of our doctor’s has an opening.


All appointments need to be booked via our website or through our phone app.


In the rare case of emergency you can contact our office and our reception staff will make a decision on how best to proceed with the issue; either referring you to emergency care, booking a same day appointment or asking you to rebook online.

Please do the following as you arrive for your appointment:


  • Check you have filled in all of the forms sent to you by your doctor.
  • Arrive at our office as close to your scheduled appointment time as possible – no earlier than 5 minutes ahead.
  • Do not bring extra people with you unless medically necessary.
    Face masks are required before entering our clinic and at all times while in the office.
  • A bottle of hand sanitizer is located by the door; please sanitize your hands upon entering our clinic.


Note: If you develop a cough, fever, flu-like symptoms, diarrhoea, shortness of breath , difficulty breathing, sore throat, sneezing, runny nose, loss of taste or loss of smell please at any time prior to your appointment do not come to our office and instead call us to reschedule for an online appointment.

Please do the following to prepare for your online / phone appointment:


  • Allow a one hour window.
  • Be ready and confirm that your phone is near and turned on, with the volume up 15 minutes prior to your expected call window. This is greatly appreciated.
  • Doctor’s will likely call from a private or blocked number; but could also call from our office or from their personal cell phone, so please answer all calls at that time.


Note: We have a 24 hour cancellation policy. Our no show policy or late cancellation under 24 hours policy is $40 per 10 min time reserved. If you miss your call the doctor will try calling you again. If you miss the second call you will be charged $40 for the missed appointment and you will need to reschedule.

We are unable to deal with multiple medical issues during the same appointment. Please use the form you are provided with when you book an appointment to list the issues you want to address. This may include getting refills, reviewing test results, having a pap test (for women), or bringing new symptoms to our attention. If the issues/symptoms seem related to you, then feel free to group them together (eg. runny nose, sore throat and cough on 1 line). Please try to list issues in order of priority for you. We will review the list and may re-order it if we note that one your concerns is actually more pressing than you may have thought. We will likely attend to the most pressing 1-2 issues today, and book additional time for the remaining issues on another day.
Any abnormal test result will lead us to contact you. Please ensure your contact information is up to date. If you have any doubt about whether a test is abnormal please book an appointment to speak with us.

Below is a list of the most common uninsured services we provide. You will be asked to pay for uninsured services prior to receiving them according to the fee schedule recommended by the B.C. Medical Association. Please enquire at our reception desk for what these fees are


  • Routine Annual Complete Physical Examination
  • Private counselling (i.e. – personal health counselling) per 30 min
  • Pre-employment Physical Exam
  • Driver’s Medical Examination Form (yellow form) & Physical
  • Driver’s Medical Examination Form (blue form)
  • Short note/forms (i.e. Daycare/Camp/Work/Cancellation, etc)
  • Disability Tax Credit CPP Disability Medical Report Form
  • Prescription Renewal (by fax)
  • Missed Appointment/ Late Cancellation (per every 10 mins booked)
  • Faxing & Photocopying (per page)
  • Transfer of Medical Records
  • Referral Note for Chiropractor, Physiotherapy, Massage
  • Wart Removal (per lesion/wart)
  • Cosmetic Excision (including tray fee)
  • Skin Tag Removal (per session)
  • Travel Advice
  • Private Injection (uninsured vaccines)

Please note that in order to get your prescription renewed you will need to book a phone or video consult with your doctor. After speaking to your doctor, it may take up to 24 hours for your prescription to be faxed to your pharmacy. Your patience is greatly appreciated.

Annual check-ups are not covered by MSP unless it is medically necessary. Reception has a fee guide that we follow (based closely on the Doctors of BC recommendations) for this and other uninsured services.


Although a lot of valuable preventive health can be delivered during an ‘annual check up’, this is in fact not covered by MSP. Until these items become covered doctors must bill privately for them. We will provide you with a receipt for you to submit to your extended health insurance company for possible reimbursement.

No-shows are an unfortunate, wasteful use of valuable physician time affecting wait times for everyone. In order to stop this from becoming a regular occurrence there is a No-show fee of $40 per 10 minutes of booked time (i.e., a complete physical is booked 20 min and so the no show fee is $80).


A ‘no-show’ will be considered any appointment cancelled with less than 24 hours notice or if a patient arrives late. We will take into account extenuating circumstances such as a sudden death in the family or a medical condition that required you to go the emergency room.


New regular appointments will only be made if the account is settled.

If your appointment is delayed we appreciate your patience.


We make every effort to be on time. We take this seriously. If we are late it could be because every patient took a little longer than usual or sometimes a patient’s medical problem requires considerable medical attention. We never know what problem the next patient will have but we will always take the necessary time to manage the problem in a thorough manner.

For continuity of care it’s always a good idea to have your medical files transferred from your previous clinic. Typically the office that is sending the documents will bill you a fee for this service (inquire with them about their rate).

Our privacy policy outlines how we protect the personal information we collect about you. Personal information is any identifying information about you, including your physical and mental health. We value patient privacy and are committed to being accountable for how we treat your personal information. Everyone working for this office is required to adhere to the protections described in this policy. You can find our privacy policy here.
Symphony Health acknowledges that the land we work and live on is the unceded territory of the Coast Salish peoples, including the territories of the Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh), the xwməθkwəy̓ əm (Musqueam), the Skwxwú7mesh (Squamish) and the Stó:lō Nations. Symphony Health is committed to true and lasting reconciliation with Indigenous peoples in Canada.

Your new long term healthcare provider

Good care is continuous care